My partner is a customer of the South African internet service provider Afrihost. When she signed up with them several months back, she opted for a 4 mbps line. Recently, she expressed frustration that their line speeds are so slow. I checked the line speed through the ADSL speed test – it was just 1 mbps. We queried this with Afrihost – and they confirmed that the line is indeed running slow, blaming it on the line provider Telkom. This means that for several months, we have been paying for a service we have not been receiving. We requested a refund for the balance between what we’ve received and what we’ve paid for. They (“NicholasT”) refused point blank.
I strongly suggest that if you’re using an Internet Service Provider in South Africa that you check that you’re getting what you’re paying for, and that you avoid Afrihost.