Email can be a volatile medium. Here are three suggestions I try to bear in mind to keep my inbox clear of dynamite.
1. For emotional stuff, rather phone: If you’re writing something that’s emotional, or might provoke negative emotion or misunderstanding – don’t – pick up the phone instead.
2. Don’t ambush: If you absolutely have to write something emotional by email, warn the other party first. ‘Hey, I’m about to send you a snarky email about the effects of your childhood trauma on my childhood trauma. Handle with care.’
3. Rule of Three: After swapping three emotional emails, it’s definitely time to pick up the phone again.