Boycott South African Airways

The experience of Cory Kratz, friend of a friend: “South African Airways is without a doubt the most outrageous, heartless and cruel airline in existence. My husband died on 17 September, so I had to cancel a ticket that I had booked to travel about 2 weeks later. They refuse to refund the fare, though I have offered to provide a copy of the death certificate. To make it even worse, their so-called “Customer Service” office and refund offices are set up in such a way that one cannot phone them and get a human being to talk to. They contrast with every other company I have dealt with. Delta and Air France both issued refunds almost immediately, as did some 4-5 hotel companies. South African Airways has no concern or compassion for its passengers and customers. Utterly outrageous and hurtful to have to deal with this at this time.”

About David

I am an environmental writer, journalist and speaker living in Cape Town, South Africa.
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